Monday, April 21, 2014

Company Snapshot: Charlotte Russe

What is Charlotte Russe?



Charlotte Russe opened their first store in Carlsbad, California in 1975.  Over the decades, the retailer has sold trendy clothing and accessories for young women in their teens and early twenties.  Over the years, the mall based chain went from 35 stores in Southern California to over 500+ stores across the United States and Canada.

What do they sell?

Charlotte Russe is a fashion retailer, which offers the latest trends in clothes and accessories for women in their teens and early twenties. In addition to their online store, Charlotte Russe operates  over 500 physical stores across the United States and Puerto Rico which can be found in shopping malls.  When you shop at Charlotte Russe, you will find dresses, tops, jeans, outerwear, swimwear, shoes, accessories, loungewear, and more in the latest trends and styles.

What payment methods do they accept?

Charlotte Russe accepts all major credit cards including Visa, Master Card, American Express, and Discover.  If you do not wish to use a credit card online, Charlotte Russe will accept online gift certificates, gift cards, and Pay Pal.  Other forms of payments such as CODs and layaway plans are unacceptable.

What about prices?

Charlotte Russe offers the latest trends in clothing and accessories at affordable prices. When you become a Charlotte Russe BFF, you will receive updates on the latest deals and more.  In addition, you can sign up for email alerts and receive special offers.

What are their shipping policies?

Free Shipping is available for orders $65 or more.  Charlotte Russe ships Monday through Friday, excluding federal holidays within the United States.  Shipping charges will be calculated during checkout.  Fragrances items and nail polish can only be shipped standard ground shipping within the continental U.S.  These items cannot be shipped to Alaska, Hawaii, U.S. Territories, U.S. Virgin Islands, and overseas.  Delivery times and shipping rates will vary depending on your choice of shipping method and destination.

What is their return policy?

If you are not completely satisfied with your purchase, you may return it within 30 days of delivery. Charlotte Russe does not accept electronic gift cards, physical gift cards, jewelry, fragrances, nail polish, swimwear, intimates, and any items noted “final sale” will not be accepted as returns.  You can return online purchases to your local Charlotte Russe store and or to their warehouse.  All clothing must be returned in its original condition unwashed, unworn, and unaltered with all paperwork, parts, accessories, and tags still attached. You will also need to provide your original packaging slip in order to receive a full refund.

Does this site have physical stores? Where are they located?

Charlotte Russe is a mall based chain store which operates 500+ stores across the United States and Puerto Rico, and Canada. To find a Charlotte Russe store near you, you can enter your zip code in the store locator at http://www.charlotterusse.com/.  

How to reach customer service?

Online Customer Support: 1-866-896-7568

In Store Customer Support: 1-877-266-9327



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